Report a Violation of the ANA Standards

If a contractor listed in the ANA Standards-Pledged Provider directory has failed to follow the published Standards of Business, this page is where you report it.

What you can report

The ANA Standards apply to contractors who have voluntarily pledged to follow them in exchange for a directory listing on the Authority Network America websites. Reportable violations include but are not limited to:

• Failure to honor a written contract — abandonment, missing milestones without notice, refusing to complete contracted work after payment.
• Failure to honor change-order procedures — verbal change orders treated as binding without written authorization, charges added outside the contracted scope.
• Misrepresentation of credentials — claiming licenses, certifications, insurance, or bonds the contractor does not in fact hold.
• Deposit or payment-term violations — collecting deposits in excess of legal limits, demanding full payment before work starts, or refusing to provide receipts.
• Failure to obtain required permits — performing work that requires a permit without securing one, leaving the property owner exposed to liability.
• Conduct violating the Contractor Code of Conduct — discrimination, harassment, intimidation, retaliation against the customer.
• Failure to participate in the published Dispute Resolution procedure when invoked by the customer.

What this page is NOT

The ANA Standards are an honor-system pledge by the contractor. ANA is not a state licensing board. ANA does not award damages, enforce contract payment terms, suspend licenses, or assess fines. For those remedies work with the appropriate state, county, or city authority. The contractor-services-complaint-process page lists the regulatory channels available in each jurisdiction.

What ANA can do, after reviewing a substantiated complaint:

• Remove the contractor from the Standards-Pledged Provider directory across the Authority Network America network.
• Mark the contractor's individual provider page as "Pledge Revoked" with the date and brief reason.
• Refuse to readmit the contractor for a defined period or permanently, depending on the violation.

This is the entire enforcement mechanism. It is meaningful because the contractor paid for the listing voluntarily and accepted the standards as a condition of being listed.

How to file

Send your complaint to [email protected]. Include:

• Contractor business name (and license number if you know it).
• Jurisdiction — state, and county or town if applicable.
• A factual narrative of what happened, in chronological order. Stick to facts you can document.
• Copies of the relevant documents — contract, change orders, receipts, photographs, written communications. Attach as PDFs or images.
• Your contact information so we can reach you with questions. We will not publish your name without your consent.

We acknowledge complaints within 5 business days. We follow up by email if we need additional documentation. A determination is issued within 30 days of receiving a complete complaint package.

What ANA does with your complaint

1. Intake review — we confirm the contractor is currently listed in the Standards-Pledged Provider directory and the complaint falls within the scope of the published Standards. Complaints about contractors not listed with ANA are referred back to the appropriate state licensing board.
2. Notice to the contractor — the contractor receives a copy of the complaint and a 14-day window to respond in writing. Their response is reviewed alongside the customer's submission.
3. Determination — one of: (a) substantiated, (b) unsubstantiated, (c) referred to a state body when the conduct alleged falls outside the ANA Standards but inside a regulatory body's jurisdiction.
4. Action — substantiated complaints result in directory removal and a public "Pledge Revoked" notice on the contractor's individual page. The customer receives written notice of the determination.
5. Public record — the aggregate count of pledges revoked, by reason, is published quarterly. Individual contractor names appear only on the revoked-pledge tombstone page where customers searching that contractor can see the action.

Privacy

Your complaint is not published. The contractor sees the substance of the complaint as part of due process but does not receive your contact information unless you authorize it. If your complaint involves criminal conduct, ANA may refer the matter to law enforcement and will notify you before doing so.

The law belongs to the people. Georgia v. Public.Resource.Org, 590 U.S. (2020)