Revoked Pledges — Public Record

When a contractor in the ANA Standards-Pledged Provider directory fails to honor the published Pledge in a way that ANA substantiates after a complaint, we revoke their pledge. Their name, the date of revocation, and the reason appear on this page. This page is permanent — revocations are not removed, even if the contractor later applies for re-instatement. A customer searching that contractor's name in any future year will find the revocation.

This is the entire enforcement mechanism of the program, and the contractor accepted it in writing when they signed up.

How a pledge gets revoked

A revocation is the outcome of a substantiated complaint, not a unilateral ANA decision. The full process:

1. A customer files a complaint describing how a Standards-Pledged contractor failed the Pledge.
2. ANA reviews the complaint for jurisdiction (was the contractor in fact pledged at the time?) and scope (does the alleged conduct fall within the Pledge?).
3. The contractor receives a copy of the complaint and a 14-day window to respond in writing.
4. ANA issues a determination — substantiated, unsubstantiated, or referred elsewhere — within 30 days of receiving a complete complaint package.
5. Substantiated complaints result in revocation, this page is updated, and both parties receive written notice.

A revocation is appealable in writing within 14 days of the determination. The appeal review is conducted by a separate ANA reviewer who did not participate in the original determination. Appeals are resolved within 30 days. Outcomes of appeals (upheld, overturned, modified) are noted in the entry for that contractor.

What revocation does and does not mean

A revocation means: ANA reviewed a customer complaint, gave the contractor due process, and determined that the contractor failed to honor a specific term of the Pledge they signed.

A revocation does not mean: that the contractor's license has been suspended (only state licensing boards can do that), that damages have been awarded to the customer (only civil court can do that), that criminal charges have been filed (only law enforcement can do that), or that the contractor is generally a bad person or bad worker. It means specifically what it says: this contractor pledged to do something, and according to ANA's review of a customer complaint, did not.

The current ledger

This is the public record of pledges revoked since the program launched. Quarterly aggregates appear at the bottom.

Active revocations

(No revocations recorded as of 2026-05-04. The program is launching. The page exists so the mechanism is visible from day one.)

Quarterly aggregates

Q2 2026 (April–June): 0 revocations across the program.

We will publish quarterly counts by reason (e.g., "3 for failure to obtain permits, 2 for misrepresentation of credentials, 1 for abandonment") so customers and contractors can see the most common patterns and what behavior the program is actually deterring or detecting.

Why this page exists empty

It is fair to ask why the revoked-pledges page is published before any revocations have occurred. Two reasons.

First, transparency about the mechanism — what the consequence looks like, how it gets there, who has been subject to it — is more important than transparency about specific incidents. A customer who is deciding whether the Standards-Pledged badge is meaningful needs to be able to see that revocation is a real published outcome with a real procedure behind it, not a hypothetical we describe and never deliver.

Second, contractors deciding whether to sign the Pledge need to see this page too. The badge has value because losing it has cost. The cost has to be visible.

The page will populate with names if and when contractors fail the Pledge in substantiated ways. Until then, the empty ledger is itself a description of what the program does.

Reinstatement

A contractor whose pledge has been revoked may apply for reinstatement after the period stated in their revocation notice (typically 12 to 24 months for a single substantiated violation, longer or never for repeat or severe violations). Reinstatement requires:

• A waiting period appropriate to the violation.
• A re-signing of the current Pledge text in effect at the time of reinstatement (the Pledge may have been updated since the original signing).
• A written statement from the contractor describing what changed in their practice to prevent a repeat.
• Resumption of the monthly subscription.

Reinstated contractors are listed in the active directory, but the original revocation entry remains on this page permanently with a "Reinstated YYYY-MM-DD" annotation. The public record of having been revoked is not erased by reinstatement. This is a feature of the program, not a defect.

A note on the customer's role

ANA can only revoke a pledge if a customer files a complaint. We do not actively monitor contractors for compliance — we are not equipped to and we explicitly say so in the Pledge text itself. The integrity of the program depends on customers using the complaints process when they are wronged.

If you experienced a Standards-Pledged contractor failing the Pledge and you did not file a complaint, the program loses some of its meaning. The complaints page exists for you to use. The contractor agreed to be subject to it.

The law belongs to the people. Georgia v. Public.Resource.Org, 590 U.S. (2020)